Frequently Asked Questions
Everything you need to know about your Mark Hill hair care journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for hair tools?
We offer a 30-day return policy for unused products in their original packaging. For hygiene reasons, hair care liquids and sprays can only be returned if the seal is intact.
Are Mark Hill styling tools dual voltage?
Many of our styling tools feature universal voltage, making them perfect for international travel. Please check the specific product description for the 'Global Voltage' icon.
Do you offer a warranty on electrical products?
Yes, all Mark Hill electrical styling tools come with a 12-month manufacturer's warranty from the date of purchase against mechanical defects.
Are your hair care products cruelty-free?
Absolutely. Mark Hill is proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.